Summary Installs, maintains and repairs garage doors systems.
Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.
- Provides services for residential or commercial customers.
- Installs or repairs a door, including lubrication door tracks or wheels, or replace the springs that help doors close and open.
- Works on repair of electric door openers, safety features, and other components such as weatherproofing and garage security.
- May take measurements and assess the needs of the customer.
- Performs other related duties as assigned (such as warehouse upkeep)
*These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually les than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Supervisory Responsibilities
No subordinates report to this position..
No subordinate supervisors report to this position
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Synthesizes complex or diverse information; Designs workflows and procedures; Collects and researches data; uses intuition and experience to complement data.
- Design – Generates creative solution; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Technical Skills – Assess own strengths and weaknesses; Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other’s ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Demonstrates group presentation skills; Listens and gets clarification; Responds well to questions.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
- Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity – Completes work in timely manner; Strives to increase productivity. Works quickly.
- Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions Uses equipment and materials properly.
- Attendance: Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Volunteers readily; Undertakes self-development activities; Takes independent actions and calculates risks; Looks for and takes advantage of opportunities; asks for and offers help when needed.
- Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Three to five years related experience /or successful completion of training, certifications and skills.
KNOWLEDGES
English Language
Knowledge of the structure of the English Language
Knowledge of the content of the English Language
Knowledge of the meanings of words
Knowledge of the spelling of words
Mechanical
Frame carpentry
– Power tool operation
– Fence building techniques
– Carpentry skills
Knowledge of hand tools
Knowledge of drills
Knowledge of pliers
Knowledge of screwdrivers
Mathematics
Knowledge of mathematical applications
Customer and Personal Service
Knowledge of principles for providing customer services
Knowledge of customer needs assessments.
Knowledge of quality standards for services
Knowledge of evaluations for customer satisfaction
Public Safety and Security
Knowledge of relevant equipment, policies, procedures and strategies to promote safety
Knowledge of local, state, or national security operations
Knowledge of regulations to protect people, data, property and institutional security
Knowledge of anti-virus and firewall protection
SKILLS
Writing
Skill of communicating effectively in writing
Skill of communication effectively for the needs of the audience
Active Listening
Skill to five full attentions to what other people are saying
Skill to take time to understand the points being made
Skill to ask questions as appropriate
Skill to not interrupt at inappropriate times
Reading Comprehension
Skill to understand written sentences
Skill to understand paragraphs in work related documents.
Time Management
Skill to manage own time
Skill to manage time of others
Judgment and Decision Making
Skill to consider costs and benefits
Skill to make to consider potential actions to choose most appropriate one.
Speaking
Skill to talk to others
Skill to convey information effectively
Critical Thinking
Skill to use logic to identify the strengths or weaknesses of alternative solutions
Skill to use reasoning to identify the strengths and weaknesses of conclusions
Skill to use logic and reasoning when approaching problems
Quality Control Analysis
Skill in conducting tests and inspections of products, services, or processes
Skill to evaluate quality or performance
Troubleshooting, Installation and Repair
Skill in determining causes of operating errors
Skill to determine proper procedures or actions to take following errors
Skill to determine the kind of tolls and equipment needed to do a job
Skill in reading cable records, specifications and circuit diagrams
Skill to install equipment, machines, wiring or programs to meet specifications
Skill to repair machines or systems using the needed tools
Skill to perform routine maintenance on equipment
Skill to determine when and what kind of maintenance is needed
Skill to splice cable
Skill to set up a Node
Mechanical
Skill to use machines and tools
Skill to set level of active equipment
Skill to use amp
Skill to use line extenders
Skill to use hand tools
Skill to use drills
Skill to use pliers
Skill to use screwdrivers
Skill to use crimpers
Skill to use staple gun
Skill to use Field Strength Meter
Skill to use VOM
ABILITIES
Independence
Ability to work independently
Ability to make sound technical decisions using information at hand
Detail
Ability to pay close attention to detail
Oral Comprehension and Expression
Ability to listen
Ability to understand spoken words
Ability to understand spoken sentences
Ability to understand information
Ability to understand ideas in spoken words
Ability to communicate information in speaking
Ability to communicate ideas in speaking so others will understand
Speech Clarity
Ability to speak clearly
Ability to identify and understand the speech of another person
Inductive Reasoning
Ability to combine pieces of information to form general rules
Ability to form conclusions based on pieces of information
Ability to find relationships among events
Problem Sensitivity
Ability to identify when something is wrong
Ability to identify situations that may go wrong
Ability to recognize problems
Written Comprehension and Expression
Ability to communicate information in writing
Ability to communicate ideas in writing so others will understand
Ability to read
Ability to understand information presented in writing
Ability to understand ideas presented in writing
Deductive Reasoning
Ability to apply general rules to specific problems
Ability to produce answers that make sense
Dexterity
Ability to quickly move ones hand
Ability to move hand together with arm
Ability to grasp with hands
Ability to manipulate and assemble objects
Ability to make precisely coordinated movements of the fingers
OTHER QUALIFICATIONS
Valid Drivers License and acceptable motor vehicle record
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to sit, stand, walk, stoop, kneel, reach with hands and arms, finger/grasp or feel, lift, and climb or balance. The employee is regularly required to use hands to finger, handle, or feel and talk or hear, crouch, or crawl and taste or smell. The employee must frequently lift, pull, push and/or move up to 75pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate with occasional loud noise.
While performing the duties of this job the employee is frequently exposed to environmental conditions including outdoor weather conditions. The employee may occasionally be exposed to dust, dirt, heat, fumes, contaminants, cold, noise, wetness or vibration.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.