OHD Office Assistant

Department: OverHead Door of Eastern Ky

Reports To: Operations Manager

FLSA Status: Non-Exempt

Prepared By: Angela Hall

Prepared Date: August 2011 title change 6/10/2019

 

 

Summary   Plan, direct and coordinate office activities and enhance sales.

 

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.

  • Provide customer service by pricing residential doors and fence.
  • Compile, copy, sort and file detailed records of office activities and other activities as necessary.
  • Proficient knowledge of computer programs/software
  • Self-motivated and organized
  • Other related duties as assigned.  Fork lift experience a plus.

 

 

*These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually les than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Education and/or Experience

Two year college or university program certificate; or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Supervisory Responsibilities

This job does not have immediate supervisory responsibilities.  No subordinate supervisors report to this position.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is frequently required to sit, stand; reach, use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 10 lb.  Specific vision abilities required by this job include close vision.

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate, like that of an office with general office equipment.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

 

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other’s ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Demonstrates group presentation skills; Listens and gets clarification; Responds well to questions.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
  • Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions Uses equipment and materials properly.
  • Adaptability – Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance; Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

 

 

 

KNOWLEDGES                                                

English Language

       Knowledge of the structure of the English Language

Knowledge of the content of the English Language

Knowledge of the meanings of words

Knowledge of the spelling of words

Knowledge of the rules of composition

Knowledge of grammar

Computers and Electronics

Knowledge of computer software and applications

Knowledge of business billing software

Knowledge of Computer Programs and Internet usage

Sales and Marketing

       Knowledge of principles and methods for promoting products or services

Knowledge of principles and methods for selling products or services

Mathematics

Knowledge of mathematical applications

Customer and Personal Service

       Knowledge of principles for providing customer services

Knowledge of processes for providing personal services

Knowledge of customer needs assessments.

Knowledge of quality standards for services

Knowledge of evaluations for customer satisfaction

Administration and Management

Knowledge of coordination of people and resources

Clerical

       Knowledge of administrative or clerical procedures

Knowledge of word processing

Knowledge of MS office basic and professional

Knowledge of managing files and records

Knowledge of designing forms

Knowledge of office terminology

 

SKILLS                                                 

 

Writing

       Skill of communicating effectively in writing

Skill of communication effectively for the needs of the audience

Active Listening

       Skill to give full attentions to what other people are saying

Skill to take time to understand the points being made

Skill to ask questions as appropriate

Skill to not interrupt at inappropriate times

Reading Comprehension

       Skill to understand written sentences

Skill to understand paragraphs in work related documents.

Time Management

       Skill to manage own time

Skill to manage time of others

Speaking

       Skill to talk to others

Skill to convey information effectively

 

ABILITIES                                            

      

Oral Comprehension and Expression

       Ability to listen

Ability to understand spoken words

Ability to understand spoken sentences

Ability to understand information

Ability to understand ideas in spoken words

       Ability to communicate information in speaking

Ability to communicate ideas in speaking so others will understand

Speech Clarity

       Ability to speak clearly

Ability to identify and understand the speech of another person

Inductive Reasoning

       Ability to combine pieces of information to form general rules

Ability to form conclusions based on pieces of information

Ability to find relationships among events

Problem Sensitivity

       Ability to identify when something is wrong

Ability to identify situations that may go wrong

Ability to recognize problems

Written Comprehension and Expression

       Ability to communicate information in writing

Ability to communicate ideas in writing so others will understand

Ability to read

Ability to understand information presented in writing

Ability to understand ideas presented in writing

Deductive Reasoning

Ability to apply general rules to specific problems

Ability to produce answers that make sense

 

OTHER QUALIFICATIONS

      

 

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employ

 

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