Gearheart

• Provides customer care by assisting customers with billing inquiries, new service requests, service plan changes and disconnects, and serve questions and concerns.
• Completes appropriate paperwork for service plan changes and disconnects.
• Handles disconnects and reconnects of services of customers with late payments.
• Respond to customer inquiries regarding the selection and availability of services.
• Confer with customers to further determine problems and acceptable resolutions.

• Answer customers’ questions, and provide information on procedures or policies.
• Cross training: Issue receipts, refunds, credits, or change due to customers.
• May receive and process customer payments.
• Performs other related duties as assigned.*

*These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually les than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.